> For the complete documentation index, see [llms.txt](https://www.cakewalk.security/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://www.cakewalk.security/docs/connections-and-integrations/integration-guides/intercom.md).

# Intercom

### :sparkles: Auto Provisioning

| **Authentication method** | Username & password                                                                                                                                                                                                  |
| ------------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Required permissions**  | `Admin`                                                                                                                                                                                                              |
| **Optional metadata**     | <p><code>Region domain</code>. Use <code>app.eu.intercom.com</code> for Europe or <code>app.au.intercom.com</code> for Australia.<br>If no value is provided, the default is <code>app.intercom.com</code> (US).</p> |
| **MFA**                   | Required. Setup details [here](#how-to-enable-mfa).                                                                                                                                                                  |

<details>

<summary><strong>How to enable MFA</strong></summary>

1. Navigate to Intercom and select your user in the bottom left corner of the screen.

![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-09-10/d3fe6770-861c-4326-b4db-d45a6839b60b/ascreenshot.jpeg?tl_px=0,257\&br_px=1376,1026\&force_format=jpeg\&q=100\&width=1120.0\&wat=1\&wat_opacity=0.7\&wat_gravity=northwest\&wat_url=https://colony-recorder.s3.us-west-1.amazonaws.com/images/watermarks/FB923C_standard.png\&wat_pad=208,277)

2. Click `Account security`.

![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-09-10/7966e2e7-64ee-4900-9211-f05b97715534/ascreenshot.jpeg?tl_px=0,254\&br_px=1376,1023\&force_format=jpeg\&q=100\&width=1120.0\&wat=1\&wat_opacity=0.7\&wat_gravity=northwest\&wat_url=https://colony-recorder.s3.us-west-1.amazonaws.com/images/watermarks/FB923C_standard.png\&wat_pad=123,277)

3. Enable 2FA.

![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-09-10/014a70cd-5a7a-4459-a679-51374bbb1c62/ascreenshot.jpeg?tl_px=441,262\&br_px=1817,1031\&force_format=jpeg\&q=100\&width=1120.0\&wat=1\&wat_opacity=0.7\&wat_gravity=northwest\&wat_url=https://colony-recorder.s3.us-west-1.amazonaws.com/images/watermarks/FB923C_standard.png\&wat_pad=524,277)

4. Take a screenshot of the QR code presented.

![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-09-10/154047aa-0534-430f-a6a5-095e75bebb7f/ascreenshot.jpeg?tl_px=0,0\&br_px=1890,1055\&force_format=jpeg\&q=100\&width=1120.0)

5. Navigate back to Cakewalk and click `Upload QR Code Image`.

![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-09-10/fa7c366a-12ce-4482-b0eb-c890d4bfdf64/ascreenshot.jpeg?tl_px=544,50\&br_px=1920,819\&force_format=jpeg\&q=100\&width=1120.0\&wat=1\&wat_opacity=0.7\&wat_gravity=northwest\&wat_url=https://colony-recorder.s3.us-west-1.amazonaws.com/images/watermarks/FB923C_standard.png\&wat_pad=2066,277)

6. Select the screenshot you just created.

![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-09-10/39fa6e15-6a25-4908-9fc5-9deb1c0633d2/user_cropped_screenshot.webp?tl_px=0,0\&br_px=800,448\&force_format=jpeg\&q=100\&width=803\&wat_scale=71\&wat=1\&wat_opacity=0.7\&wat_gravity=northwest\&wat_url=https://colony-recorder.s3.us-west-1.amazonaws.com/images/watermarks/FB923C_standard.png\&wat_pad=268,79)

7. Copy the `One-Time Password` presented.

![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-09-10/5714cce0-cf71-4aeb-947d-3764d32e2225/ascreenshot.jpeg?tl_px=544,213\&br_px=1920,982\&force_format=jpeg\&q=100\&width=1120.0\&wat=1\&wat_opacity=0.7\&wat_gravity=northwest\&wat_url=https://colony-recorder.s3.us-west-1.amazonaws.com/images/watermarks/FB923C_standard.png\&wat_pad=1024,277)

8. Navigate back to Intercom and paste it into the corresponding field.

![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-09-10/c9e38989-8884-4227-9820-ddc6cd7ca169/ascreenshot.jpeg?tl_px=544,50\&br_px=1920,819\&force_format=jpeg\&q=100\&width=1120.0\&wat=1\&wat_opacity=0.7\&wat_gravity=northwest\&wat_url=https://colony-recorder.s3.us-west-1.amazonaws.com/images/watermarks/FB923C_standard.png\&wat_pad=671,277)

9. Click `Validate and Save` to complete the setup.

![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-09-10/d0807c22-3300-4b07-ad73-e161ff35f0a8/ascreenshot.jpeg?tl_px=544,0\&br_px=1920,769\&force_format=jpeg\&q=100\&width=1120.0\&wat=1\&wat_opacity=0.7\&wat_gravity=northwest\&wat_url=https://colony-recorder.s3.us-west-1.amazonaws.com/images/watermarks/FB923C_standard.png\&wat_pad=897,11)

</details>

***

### :arrows\_counterclockwise: Access Sync

Access Sync for Intercom allows you to automatically synchronize user data with Cakewalk.

| **Authentication method** | OAuth                                                       |
| ------------------------- | ----------------------------------------------------------- |
| **Required Permissions**  | `Read admins`, `Read one admin`, `Read admin activity logs` |

## Quick Setup

1. Navigate to **App Governance** → **Intercom** → **Users table** → **Sync Users**
2. Grant Cakewalk OAuth access to your Intercom account
3. Users will sync automatically


---

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