> For the complete documentation index, see [llms.txt](https://www.cakewalk.security/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://www.cakewalk.security/docs/human-access/connections-and-integrations/integration-guides/twilio.md).

# Twilio

Set up Agent Cake auto-provisioning for Twilio, including connecting an admin account and configuring TOTP-based two-factor authentication.

### :sparkles: Auto-provisioning

| **Authentication method** | Username & password            |
| ------------------------- | ------------------------------ |
| **Required permissions**  | `Administrator`                |
| **Required metadata**     | None                           |
| **MFA**                   | Required. Setup details below. |

Agent Cake connects to Twilio with an admin account and invites, assigns roles to and removes users through the Twilio console. The account you connect needs the **Administrator** role so it can manage users and role assignments.

<details>

<summary><strong>How to set up MFA</strong></summary>

Complete these steps only if the Twilio admin account you connect has two-factor authentication enabled. Agent Cake supports TOTP-based two-factor authentication and generates the codes for you from the setup key.

1. In Twilio, open the profile menu and select `Personal settings`.

![](https://colony-recorder.s3.amazonaws.com/files/2026-07-09/a9374864-8c5e-44c3-a16b-5a5fa2d681b7/ascreenshot_5ed6ee9a6ada4a9695c73ce88d6e0489_text_export.jpeg)

![](https://colony-recorder.s3.amazonaws.com/files/2026-07-09/f0fcab18-b3f1-4e27-bc36-15fdb854f55b/ascreenshot_9282225a089542bab23fe80994131201_text_export.jpeg)

2. Select `Login & security`.

![](https://colony-recorder.s3.amazonaws.com/files/2026-07-09/e8036ec7-b20c-43f0-8a98-e1f9731373fd/ascreenshot_cf06878c96ad4702b73a8494e3bc669f_text_export.jpeg)

3. Click `Add authenticator app for 2FA`.

![](https://colony-recorder.s3.amazonaws.com/files/2026-07-09/bceda14e-2b97-4302-b78a-f3c77cbf8c3f/ascreenshot_c636af0a62c649b59472d492ace53de4_text_export.jpeg)

4. Twilio shows a QR code for the authenticator app. Take a screenshot of the QR code, or download it.

![](https://colony-recorder.s3.amazonaws.com/files/2026-07-09/d102c8cd-5efd-46fa-9927-ce306e2287d4/ascreenshot_5fd82c69c6e8494ab1ed9efdc46a5ddf_text_export.jpeg)

5. Switch back to Cakewalk.
6. In the `MFA Secret` field, click the QR code icon and upload your screenshot of the QR code. Cakewalk reads the setup key from the image and fills in the field.

![](https://colony-recorder.s3.amazonaws.com/files/2026-07-09/10045857-a975-4564-938d-e203c26def77/ascreenshot_54dcfc2963994af68f46e440c7b2da2a_text_export.jpeg)

7. Cakewalk generates a One-Time Password from the setup key. Copy the code and enter it into Twilio.

![](https://colony-recorder.s3.amazonaws.com/files/2026-07-09/46346c84-e395-4f14-8139-67ad6ebb2df2/ascreenshot_b5340089808e4477be322486b79ea1f9_text_export.jpeg)

![](https://colony-recorder.s3.amazonaws.com/files/2026-07-09/89500d86-06b3-43ea-9340-84a428743dce/ascreenshot_3d22b220de7d4701b113251854eb9ff8_text_export.jpeg)

8. In Twilio, click `Verify and save` to finish enabling two-factor authentication.

![](https://colony-recorder.s3.amazonaws.com/files/2026-07-09/839ff9e3-1c4b-4caa-a194-1d869fa7f175/ascreenshot_9c0e06cc1e674f40a61b0e0f1c2e7b27_text_export.jpeg)

9. Switch back to Cakewalk.
10. Click `Save & Enable` to store the credentials and turn on auto-provisioning for Twilio.

![](https://colony-recorder.s3.amazonaws.com/files/2026-07-09/7d34591a-168c-4e53-a97e-cb5da5eef40c/ascreenshot_7bdb4154a9bb478dbf20c6c87f474e99_text_export.jpeg)

</details>


---

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