Switching Modules

Move between Human Access and Agent Access from your profile menu, and what a grayed out entry means for you or your company.

Both modules of Cakewalk live behind one login. You switch between them from your profile menu.

🔀 How to Switch

1. Open your profile menu in the navigation bar.
2. Choose Human Access or AI Agent Access.
3. Cakewalk takes you to that module's home.

You see both entries, but each is active only when your company runs that module and you hold access to it.

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🚧 Grayed Out Entries

An entry you cannot select has one of two causes:

What you see	What it means	What to do
AI Agent Access grayed out, with a note pointing to [e-mail]	Your company does not have Agent Access yet	Talk to your Admin, or have them reach out to [e-mail]
AI Agent Access grayed out, with a Request access to Cakewalk Agent Access app link	Your company has Agent Access; you do not hold it yet	Select the link. It opens the request in Human Access, scoped to Agent Access, and your company's approval workflow takes it from there

The same logic applies in the other direction: if you work in Agent Access but do not hold Human Access, that entry appears grayed out.

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📚 Related

• How They Connect
• Platform Overview