Jira Service Management

The only service desk built on Jira

Operations & Processes

Compliance CertificationsGDPRSOC2ISO 27001PCI DSS

Server LocationSwedenIrelandGermanyUnited KingdomCanadaAustraliaBrazilSingaporeKorea, Republic ofUnited StatesIndiaJapan

Book a Demo Visit Website

About Jira Service Management

A service desk platform for teams to manage incoming requests, incidents and changes from a central portal. It lets people submit requests, track status, and route work to the right people with queues, automation, SLA tracking and a knowledge base.

What Cakewalk Does With Jira Service Management

Control who and which agents can access Jira Service Management across the workflows it runs. AI agents can act inside Jira Service Management with the permissions of the person who asked. Cakewalk checks each call against policy, holds risky actions for approval and writes an audit record for every one.

Integration Capabilities

Agent Connection

A Connection lets an AI agent act in Jira Service Management through Cakewalk instead of with its own API key. The agent operates with the permissions of the person who made the request, only for the duration of that task. Every call is checked against policy and written to the audit log.

Use Cases

Use Case	Description
Let an Agent Handle Jira Service Management TasksAgent Connection	A person asks their agent to do something in Jira Service Management, like find a record, update a field or pull a report. The agent does it through Cakewalk with that person's own access, not a shared key.
Every Action Checked and LoggedAgent Connection	Every agent action in Jira Service Management is checked against your access rules and written to the audit log. Safe actions go through, risky ones wait for approval or are blocked.