melibo

No more stress in customer service. Thanks to generative AI and Next Generation Chatbots.

Customer Service

Compliance CertificationsGDPRISO 27001

Server LocationGermany

About melibo

A customer service automation platform that automates recurring support inquiries across live chat, email and ticket channels. It has AI agents and a knowledge hub that learn from your content and can provide intelligent responses, ticket routing and proactive engagement, and it integrates with popular helpdesk and e-commerce platforms in your stack.

What Cakewalk Does With melibo

Govern who on your team and which agents can access melibo. AI agents can act inside melibo with the permissions of the person who asked. Cakewalk checks each call against policy, holds risky actions for approval and writes an audit record for every one.

Integration Capabilities

Agent Connection

A Connection lets an AI agent act in melibo through Cakewalk instead of with its own API key. The agent operates with the permissions of the person who made the request, only for the duration of that task. Every call is checked against policy and written to the audit log.

Use Cases

Use Case	Description
Let an Agent Handle melibo TasksAgent Connection	A person asks their agent to do something in melibo, like find a record, update a field or pull a report. The agent does it through Cakewalk with that person's own access, not a shared key.
Every Action Checked and LoggedAgent Connection	Every agent action in melibo is checked against your access rules and written to the audit log. Safe actions go through, risky ones wait for approval or are blocked.