Olark

Someone on your website is ready to chat. Rise to the occasion.

Customer Service

Compliance CertificationsGDPRCCPA

Server LocationUnited States

About Olark

Simple chat and messaging tools that everyone can use. Deliver support, drive sales, and capture more leads to hit your goals.

What Cakewalk Does With Olark

Govern who on your team and which agents can access Olark. AI agents can act inside Olark with the permissions of the person who asked. Cakewalk checks each call against policy, holds risky actions for approval and writes an audit record for every one.

Integration Capabilities

Agent Connection

A Connection lets an AI agent act in Olark through Cakewalk instead of with its own API key. The agent operates with the permissions of the person who made the request, only for the duration of that task. Every call is checked against policy and written to the audit log.

Use Cases

Use Case	Description
Let an Agent Handle Olark TasksAgent Connection	A person asks their agent to do something in Olark, like find a record, update a field or pull a report. The agent does it through Cakewalk with that person's own access, not a shared key.
Every Action Checked and LoggedAgent Connection	Every agent action in Olark is checked against your access rules and written to the audit log. Safe actions go through, risky ones wait for approval or are blocked.