Pylon

The support platform built for B2B

Customer Service

Compliance Certifications GDPR HIPAA SOC2 ISO 27001

About Pylon

A modern B2B support platform that provides omnichannel customer support across Slack, Teams, email, chat, ticket forms and more. It is used by customer support teams and knowledge managers to streamline interactions and manage articles and automate responses. The system handles sensitive account data, internal logs and other confidential information; controlling access prevents data exposure and regulatory and governance issues.

What Cakewalk Does With Pylon

Govern who on your team and which agents can access Pylon. AI agents can act inside Pylon with the permissions of the person who asked. Cakewalk checks each call against policy, holds risky actions for approval and writes an audit record for every one.

Integration Capabilities

Agent Connection

A Connection lets an AI agent act in Pylon through Cakewalk instead of with its own API key. The agent operates with the permissions of the person who made the request, only for the duration of that task. Every call is checked against policy and written to the audit log.

Use Cases

Use Case	Description
Let an Agent Handle Pylon Tasks Agent Connection	A person asks their agent to do something in Pylon, like find a record, update a field or pull a report. The agent does it through Cakewalk with that person's own access, not a shared key.
Every Action Checked and Logged Agent Connection	Every agent action in Pylon is checked against your access rules and written to the audit log. Safe actions go through, risky ones wait for approval or are blocked.