Siena AI

Empathic AI CX agents designed for commerce

Customer Service

Compliance CertificationsGDPRCCPASOC2HIPAA

Server LocationUnited States

About Siena AI

A customer experience platform powered by AI agents that coordinates conversations and workflows across support, shopping, social engagement, QA and voice of the customer. Used by consumer brands and their CX teams to automate inquiries, surface product recommendations, manage post purchase flows and route tasks. It stores personal data and order details and can perform updates, refunds and returns, making access controls essential.

What Cakewalk Does With Siena AI

Govern who on your team and which agents can access Siena AI. AI agents can act inside Siena AI with the permissions of the person who asked. Cakewalk checks each call against policy, holds risky actions for approval and writes an audit record for every one.

Integration Capabilities

Agent Connection

A Connection lets an AI agent act in Siena AI through Cakewalk instead of with its own API key. The agent operates with the permissions of the person who made the request, only for the duration of that task. Every call is checked against policy and written to the audit log.

Use Cases

Use Case	Description
Let an Agent Handle Siena AI TasksAgent Connection	A person asks their agent to do something in Siena AI, like find a record, update a field or pull a report. The agent does it through Cakewalk with that person's own access, not a shared key.
Every Action Checked and LoggedAgent Connection	Every agent action in Siena AI is checked against your access rules and written to the audit log. Safe actions go through, risky ones wait for approval or are blocked.