Zendesk

Unlock the power of customer experiences

Customer Service

Compliance CertificationsGDPRCCPASOC2ISO 27001HIPAA

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About Zendesk

A platform for customer support that centralizes inquiries and tickets across email, chat, and social channels. Teams use it to track issues, respond to customers, and manage workflows from one place. It includes a knowledge base, automation options, and reporting to help agents resolve problems and understand trends.

What Cakewalk Does With Zendesk

Govern who on your team and which agents can access Zendesk. Cakewalk syncs everyone with access to Zendesk and what each person can do, then grants and removes that access automatically.

Integration Capabilities

Access Sync

Cakewalk continuously reads who has access in Zendesk and at what level, then reconciles it against your directory of record. Out-of-band and orphaned access is surfaced for review.

Auto Provisioning

Cakewalk provisions and removes Zendesk access automatically. When someone joins, changes roles or leaves, their access is granted, adjusted or revoked without a ticket.

Use Cases

Use Case	Description
A Live Picture of Who Has AccessAccess Sync	Cakewalk continuously reads who has access in Zendesk and at what level, so the list is current instead of a stale export.
Access That Slipped ThroughAccess Sync	When access is granted in Zendesk outside of policy, the next sync surfaces it for review, so orphaned and out-of-band accounts do not pile up.
Day-One Access Without a TicketAuto Provisioning	When a new hire starts, Cakewalk provisions their Zendesk access from policy on day one, with no ticket and no SCIM required.
Access That Follows the PersonAuto Provisioning	When someone changes teams or leaves, their Zendesk access is updated or removed automatically, so it always matches their role.