About Aircall
A cloud-based communication platform for teams that handles calls, messages and video meetings in one place. People use it to route customer calls, chat with teammates and manage conversations from a single interface. It integrates with other business apps and keeps call history and notes organized.
What Cakewalk Does With Aircall
Govern who on your team and which agents can access Aircall. Cakewalk grants and removes Aircall access automatically, with every change approved and recorded.
Integration Capabilities
Auto Provisioning
Cakewalk provisions and removes Aircall access automatically. When someone joins, changes roles or leaves, their access is granted, adjusted or revoked without a ticket.
Use Cases
| Use Case | Description |
|---|---|
| Day-One Access Without a Ticket Auto Provisioning | When a new hire starts, Cakewalk provisions their Aircall access from policy on day one, with no ticket and no SCIM required. |
| Access That Follows the Person Auto Provisioning | When someone changes teams or leaves, their Aircall access is updated or removed automatically, so it always matches their role. |
