FreshDesk
Smart. Streamlined. Scalable.
- Customer Service
Compliance CertificationsGDPRCCPASOC2ISO 27001PCI DSS
Server LocationUnited StatesEuropeAustraliaIndia
About FreshDesk
An issue tracking platform for customer support teams. It handles ticket creation and routing, a knowledge base, and automated responses to help resolve inquiries faster. People use it to assign tickets, keep track of status, and communicate with customers via email, chat, and phone in a single system.
What Cakewalk Does With FreshDesk
Govern who on your team and which agents can access FreshDesk. Cakewalk grants and removes FreshDesk access automatically, with every change approved and recorded.
Integration Capabilities
Auto Provisioning
Cakewalk provisions and removes FreshDesk access automatically. When someone joins, changes roles or leaves, their access is granted, adjusted or revoked without a ticket.
Use Cases
| Use Case | Description |
|---|---|
| Day-One Access Without a TicketAuto Provisioning | When a new hire starts, Cakewalk provisions their FreshDesk access from policy on day one, with no ticket and no SCIM required. |
| Access That Follows the PersonAuto Provisioning | When someone changes teams or leaves, their FreshDesk access is updated or removed automatically, so it always matches their role. |
