Lorikeet

The AI Customer Concierge for complex companies

Customer Service

Compliance CertificationsSOC2ISO 27001HIPAA

About Lorikeet

A platform for AI powered customer support that provides a single interface to handle complex, regulated customer inquiries across voice, chat and email. CX teams use it to resolve intricate tickets with AI agents and human follow ups, following standard operating procedures to ensure consistent, accurate resolutions.

What Cakewalk Does With Lorikeet

Govern who on your team and which agents can access Lorikeet. AI agents can act inside Lorikeet with the permissions of the person who asked. Cakewalk checks each call against policy, holds risky actions for approval and writes an audit record for every one.

Integration Capabilities

Agent Connection

A Connection lets an AI agent act in Lorikeet through Cakewalk instead of with its own API key. The agent operates with the permissions of the person who made the request, only for the duration of that task. Every call is checked against policy and written to the audit log.

Use Cases

Use Case	Description
Let an Agent Handle Lorikeet TasksAgent Connection	A person asks their agent to do something in Lorikeet, like find a record, update a field or pull a report. The agent does it through Cakewalk with that person's own access, not a shared key.
Every Action Checked and LoggedAgent Connection	Every agent action in Lorikeet is checked against your access rules and written to the audit log. Safe actions go through, risky ones wait for approval or are blocked.