About CloudTalk
A cloud-based call center platform that handles inbound and outbound calls, sets up routing and IVR, and provides call recording, analytics and CRM integrations. People use it to manage customer conversations, monitor performance, and coordinate teams across locations.
What Cakewalk Does With CloudTalk
Govern who on your team and which agents can access CloudTalk. Cakewalk grants and removes CloudTalk access automatically, with every change approved and recorded.
Integration Capabilities
Auto Provisioning
Cakewalk provisions and removes CloudTalk access automatically. When someone joins, changes roles or leaves, their access is granted, adjusted or revoked without a ticket.
Use Cases
| Use Case | Description |
|---|---|
| Day-One Access Without a Ticket Auto Provisioning | When a new hire starts, Cakewalk provisions their CloudTalk access from policy on day one, with no ticket and no SCIM required. |
| Access That Follows the Person Auto Provisioning | When someone changes teams or leaves, their CloudTalk access is updated or removed automatically, so it always matches their role. |
