incident.io

Move fast when you break things

IT Management

Compliance CertificationsGDPRCCPASOC2

Server LocationBelgiumNetherlands

About incident.io

An incident management platform used by operations and engineering teams to coordinate response to outages, orchestrate communications and document the decision trail. It tracks alerts and assigns tasks. It records decisions and post-incident learnings and maintains runbooks during outages.

What Cakewalk Does With incident.io

Govern who on your team and which agents can access incident.io. Cakewalk syncs everyone with access to incident.io and what each person can do, and discovers the service accounts and agents connected to it. AI agents can also act inside incident.io, checked against policy on every call.

Integration Capabilities

Access Sync

Cakewalk continuously reads who has access in incident.io and at what level, then reconciles it against your directory of record. Out-of-band and orphaned access is surfaced for review.

Agent Connection

A Connection lets an AI agent act in incident.io through Cakewalk instead of with its own API key. The agent operates with the permissions of the person who made the request, only for the duration of that task. Every call is checked against policy and written to the audit log.

NHI Discovery

Cakewalk discovers the non-human identities tied to incident.io, the service accounts, API keys and AI agents that operate as shadow IT and shadow agents when they go ungoverned. Each one is surfaced and brought under the same access policy and audit log as the people on your team.

Use Cases

Use Case	Description
A Live Picture of Who Has AccessAccess Sync	Cakewalk continuously reads who has access in incident.io and at what level, so the list is current instead of a stale export.
Access That Slipped ThroughAccess Sync	When access is granted in incident.io outside of policy, the next sync surfaces it for review, so orphaned and out-of-band accounts do not pile up.
Let an Agent Handle incident.io TasksAgent Connection	A person asks their agent to do something in incident.io, like find a record, update a field or pull a report. The agent does it through Cakewalk with that person's own access, not a shared key.
Every Action Checked and LoggedAgent Connection	Every agent action in incident.io is checked against your access rules and written to the audit log. Safe actions go through, risky ones wait for approval or are blocked.
See Every Non-Human IdentityNHI Discovery	Cakewalk finds the service accounts, API keys and agents connected to incident.io, so machine access is no longer invisible.
An Owner for Every Machine IdentityNHI Discovery	Cakewalk ties each service account and agent in incident.io to a human owner, so non-human access is accountable.