Pendo

Product Experience and Digital Adoption Solutions

Data & Analytics

Compliance Certifications CCPA GDPR HIPAA SOC2

About Pendo

A product analytics and onboarding platform used to understand how people use software. It tracks feature usage, paths, and retention, and lets teams deliver in-app guidance and collect user feedback. Teams use it to improve the user experience and guide users through key flows.

What Cakewalk Does With Pendo

Govern who on your team and which agents can access Pendo. Cakewalk grants and removes Pendo access automatically, with every change approved and recorded. AI agents can also act inside Pendo, checked against policy on every call.

Integration Capabilities

Auto Provisioning

Cakewalk provisions and removes Pendo access automatically. When someone joins, changes roles or leaves, their access is granted, adjusted or revoked without a ticket.

Agent Connection

A Connection lets an AI agent act in Pendo through Cakewalk instead of with its own API key. The agent operates with the permissions of the person who made the request, only for the duration of that task. Every call is checked against policy and written to the audit log.

Use Cases

Use Case	Description
Day-One Access Without a Ticket Auto Provisioning	When a new hire starts, Cakewalk provisions their Pendo access from policy on day one, with no ticket and no SCIM required.
Access That Follows the Person Auto Provisioning	When someone changes teams or leaves, their Pendo access is updated or removed automatically, so it always matches their role.
Let an Agent Handle Pendo Tasks Agent Connection	A person asks their agent to do something in Pendo, like find a record, update a field or pull a report. The agent does it through Cakewalk with that person's own access, not a shared key.
Every Action Checked and Logged Agent Connection	Every agent action in Pendo is checked against your access rules and written to the audit log. Safe actions go through, risky ones wait for approval or are blocked.