Gong

Gong - Revenue Intelligence Platform

Data & Analytics

Compliance CertificationsGDPRCCPASOC2ISO 27001PCI DSSHIPAA

Server LocationUnited States

About Gong

A revenue intelligence platform that records and analyzes customer conversations across calls and emails. It surfaces insights on what drives deals, highlights effective phrases, and supports coaching with searchable transcripts and metrics. Teams use it to review conversations, track performance, and build playbooks that guide reps.

What Cakewalk Does With Gong

Govern who on your team and which agents can access Gong. Cakewalk grants and removes Gong access automatically, with every change approved and recorded. AI agents can also act inside Gong, checked against policy on every call.

Integration Capabilities

Auto Provisioning

Cakewalk provisions and removes Gong access automatically. When someone joins, changes roles or leaves, their access is granted, adjusted or revoked without a ticket.

Agent Connection

A Connection lets an AI agent act in Gong through Cakewalk instead of with its own API key. The agent operates with the permissions of the person who made the request, only for the duration of that task. Every call is checked against policy and written to the audit log.

Use Cases

Use Case	Description
Day-One Access Without a TicketAuto Provisioning	When a new hire starts, Cakewalk provisions their Gong access from policy on day one, with no ticket and no SCIM required.
Access That Follows the PersonAuto Provisioning	When someone changes teams or leaves, their Gong access is updated or removed automatically, so it always matches their role.
Let an Agent Handle Gong TasksAgent Connection	A person asks their agent to do something in Gong, like find a record, update a field or pull a report. The agent does it through Cakewalk with that person's own access, not a shared key.
Every Action Checked and LoggedAgent Connection	Every agent action in Gong is checked against your access rules and written to the audit log. Safe actions go through, risky ones wait for approval or are blocked.