Gorgias

Grow with AI-powered CX

Customer Service

Compliance CertificationsCCPAHIPAASOC2GDPR

Server LocationUnited StatesEuropeAustralia

About Gorgias

To grow your brand, you need to offer experiences that build loyalty. Meet the automated CX platform that delights customers, empowers your team, and drives your business forward.

What Cakewalk Does With Gorgias

Govern who on your team and which agents can access Gorgias. AI agents can act inside Gorgias with the permissions of the person who asked. Cakewalk checks each call against policy, holds risky actions for approval and writes an audit record for every one.

Integration Capabilities

Agent Connection

A Connection lets an AI agent act in Gorgias through Cakewalk instead of with its own API key. The agent operates with the permissions of the person who made the request, only for the duration of that task. Every call is checked against policy and written to the audit log.

Use Cases

Use Case	Description
Let an Agent Handle Gorgias TasksAgent Connection	A person asks their agent to do something in Gorgias, like find a record, update a field or pull a report. The agent does it through Cakewalk with that person's own access, not a shared key.
Every Action Checked and LoggedAgent Connection	Every agent action in Gorgias is checked against your access rules and written to the audit log. Safe actions go through, risky ones wait for approval or are blocked.