inSided

Introducing Gainsight Customer Communities

Customer Service

Compliance CertificationsCCPAGDPRSOC2ISO 27001

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About inSided

inSided is now Gainsight Customer Communities. Give your customers a single hub for anytime, anywhere, self-service.

What Cakewalk Does With inSided

Govern who on your team and which agents can access inSided. AI agents can act inside inSided with the permissions of the person who asked. Cakewalk checks each call against policy, holds risky actions for approval and writes an audit record for every one.

Integration Capabilities

Agent Connection

A Connection lets an AI agent act in inSided through Cakewalk instead of with its own API key. The agent operates with the permissions of the person who made the request, only for the duration of that task. Every call is checked against policy and written to the audit log.

Use Cases

Use Case	Description
Let an Agent Handle inSided TasksAgent Connection	A person asks their agent to do something in inSided, like find a record, update a field or pull a report. The agent does it through Cakewalk with that person's own access, not a shared key.
Every Action Checked and LoggedAgent Connection	Every agent action in inSided is checked against your access rules and written to the audit log. Safe actions go through, risky ones wait for approval or are blocked.